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/ / / / / WDT/Apex - Customer associated Apex to the incorrect MyJohnDeere account

WDT/Apex - Customer associated Apex to the incorrect MyJohnDeere account

Published 08/27/2013 11:45 AM   |    Updated 02/05/2015 09:30 AM



Apex – User associated Apex to the incorrect MyJohnDeere account and is unable to utilize Wireless Data Transfer to send data to/from their machines. The user is unable to associate the correct account.

 

Cause:

 

Organization platform credentials are cached and need to be cleared



Resolution:

 

1. Select the Transfer icon in Apex.

2. Select Deactivate Service and Save Changes.

3. Close Apex

4. Browse to C:\ProgramData\Apex Wireless Transfered Data
(Windows XP – C:\Documents and Settings\All Users\Application Data\Wireless Transfer Data\)
    Delete the file named "platformcredentials.txt"

5. Browse to C:\ProgramData\Apex Wireless Transfered Data\Cache
(Windows XP – C:\Documents and Settings\All Users\Application Data\Wireless Transfer Data\Cache)
    Delete the file named "OrganizationsCache.xml"

6. Open Apex.

7. Select the Transfer icon in Apex.

8. Select Activate Service and Save Changes.

9. The option to associate Apex to the correct MyJohnDeere account should now be available.