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Agriculture Customers Answer Center

Agricultural Product Answers will be moving!

We appreciate your patience as our new Answer Center site is under construction.


Here is a list of the 20 most frequently asked questions and links to their solutions:


Contact Form

If you cannot find your answer to an issue with an agricultural product here, please contact us to help find a solution to your issue.

John Deere - 'Contact Us' form

#1: Technical Assistance


Question: What resources are available for technical information on a John Deere product?

 

Answer: This Answer Center does not address technical issues but does contain some common tips & troubleshooting information for Agriculture and Turf & Utility products not included in operator manuals. If you do not find the information you need, please contact your local John Deere Dealer. Each dealer is specially trained in the areas of repair and service for products manufactured by John Deere. Additionally, technical/service manuals are available for purchase by calling Publications at 1-800-522-7448 (hours: Mon-Fri 7AM-7PM CST), or visit our Technical Information Store. Please have the Product Identification Number (serial number) of your product when you place your order. For information regarding parts inquiries, please see Answer #20: How to Obtain Parts or Parts Information. Your Operator's Manual is another resource for tips and troubleshooting. For information on how to obtain one, please see #4: How to Obtain an Operator's Manual

#2: Grease Gun Instructions

 

Question: How do I replace a grease cartridge in the John Deere Grease Gun TY26517?

 

Answer: Follow these steps to install a new grease cartridge: 1. Loading a grease gun is often messy. Wear disposable gloves and have plenty of rags handy. 2. Loosen, but do not remove, the grease gun cylinder at the pump end. This will prevent a vacuum from being formed when the plunger is retracted. 3. Pull back the T-handle as far as it will go. There's a strong spring that you will need to compress, so this will take some effort. Lock the T-handle rod in the slot on the end of the grease gun cylinder end cap to hold it in place. 4. Completely unscrew the pump end of the grease gun from the cylinder. 5. Remove the old cartridge from the cylinder. Release the T-handle from the locked position. This will push the old cartridge out of the cylinder. Discard the old cylinder. 6. Special note for new grease guns that have never been used or loaded: The most frequent grease gun problem is air being trapped in the pump. To state it simply, air will not pump. Therefore, it's necessary to get as much air out of the system as possible when loading the gun for the first time. Take the plastic cap (not the metal pull tab) off the new cartridge and pack the cavity at the pump end with as much grease as possible using a plastic spoon. This will prime the pump and prevent air from being trapped in the pump. The left over grease will usually take care of this step after the initial use. 7. Install the new cartridge. The cartridge has one end that has a plastic cap and the other end has a metal ring pull tab, like a potato chip container. Do not remove the pull tab yet! Remove the plastic cap and slide the cartridge onto the rubber plunger in the cylinder. Retract and lock the T-handle, pulling the new cartridge into the cylinder. If the cartridge does not go all the way into the cylinder, gently push the cartridge into place by resting the metal pull tab end against a table while retracting the T-handle, then lock the T-handle in the retracted position. 8. Now remove the metal pull tab from the grease cartridge. 9. Screw the pump end back on the grease gun cylinder loosely - just a few turns so it won't fall off. 10. Release the T-handle from the locked position. The spring will push the plunger against the grease in the cartridge and force it toward the pump. 11. Completely tighten the pump end to the grease gun cylinder as soon as grease begins to leak around the cylinder threads. This bleeds the air out of the pump end. 12. Test the pump. If no grease comes out of the hose or pipe and there is no resistance on the pump lever, there is probably an air pocket in the pump end. Try loosening the pump end from the cylinder just enough to allow some grease to escape. Tighten and try again. Repeat if necessary. 13. Wipe any grease from the gun. 14. The grease gun is ready to use.

#3: How to Contact John Deere


Question: How do I contact John Deere?

Answer: John Deere has numerous customer assistance centers located in the U.S. and Canada. If you are not located in the U.S. or Canada, please visit our John Deere Worldwide Webpage. Select your country, then the "Contact Us" link for that country. Some centers offer answers to Frequently Asked Questions (FAQ's). For product issues, please contact your local John Deere Dealer as your dealer is technically trained in the areas of service and support.

 

For Parts Inquiries please see Answer #20: How to Obtain Parts or Parts Information for look up and purchase options.


For: Residential and Commercial Equipment (for Residential and Commercial applications such as walk behind mowers, riding mowers, commercial mowing equipment, Gator Utility Vehicles, and Compact and Sub-Compact Utility Tractors, and websites for these products) Phone: 1-800-537-8233 March — September Hours: 7:00 a.m. – 6:00 p.m. (CST) Monday – Friday and 8:00 a.m. – 4:30 p.m. (CST) Saturday Closed Sunday and Holidays October — February Hours: 7:00 a.m. – 5:00 p.m. (CST) Monday – Friday and 8:00 a.m. – 2:00 p.m. (CST) Saturday Closed Sunday and Holidays OR Contact Us Agriculture Equipment (For Ranching and Farming applications such as Utility Tractors, Combines, Balers, Cotton Pickers, Planters and Seeders and websites for these products) Phone: 1-866-993-3373 Business Hours: 7:00 am - 5:00 pm (CST) Monday - Friday Closed Saturday, Sunday and Holidays OR Contact Us Stellar Support and JDLink Support Phone: Click for phone listings OR Contact Us Construction & Forestry Equipment (For Construction and Forestry applications such Crawlers, Skid Steer Loaders, Harvesters, Knuckleboom Loaders, and Dozers and websites for these products) Phone: 1-844-809-1508 OR Contact Us Engines & Drivetrain Products (For Industrial Diesel Engines, Generator Drive Engines, Marine Diesel Engines and Drivetrain Components and websites for these products) Phone: 1-800-533-6446 OR Contact Us John Deere Financial – USA Phone: Click for phone listings OR Email Us John Deere Financial - Canada Phone: Click for phone listings OR Email Us John Deere General Feedback Feedback Form

#4: How to Obtain an Operator's Manual

 

Question: How can I obtain an Operator /Owner's Manual for my John Deere equipment?


Answer: There are various ways to obtain an Operator's Manual. The Operator's Manual includes assembly and operation instructions, service intervals, and maintenance instructions (i.e. oil and air filter changes) View Online Manuals – Operator's Manuals are available online for many current and some non-current products (John Deere, Sabre and Scotts Brands). Manuals available to view online can be printed by page view. Replacement operators manuals for both new and older models may be purchased by calling 1-800-522-7448 or through our Online Bookstore. Please have your model number and 17-digit* Product Identification Number available. * 2010 and earlier models have 13-digit Product Identification Numbers. Models built in the 60's and 70's may have 5 or 6 digit serial numbers. If you purchased your unit NEW from Lowe's or The Home Depot and did not receive a manual at time of purchase, please call 1-800-537-8233 for assistance. Please be sure to have the product identification number (PIN) and your sales receipt when you call. If you purchased a new John Deere product from a dealer, please contact your nearest John Deere dealer if you did not receive an operator's manual. For other publications such as Technical/Service Manuals visit our Online Bookstore.

#5: Fuel Found in Oil

 

Question: What causes fuel to get into the engine oil and raise the oil level above full on the engine oil dipstick?


Answer: Oil levels may rise as unburned fuel mixes with the oil in the crankcase by traveling along the cylinder wall. Oil dilution from gas in an internal combustion engine is NORMAL operation. The following lists are ways you can help prevent the oil levels from continuing to rise. — Stay away from operating vehicle in short trips with light engine loads. The reason for this is that the engine oil temperature does not get hot enough to boil-off fuel and moisture in the crankcase. Running the engine at operating temperature and under load for long enough periods of time will allow the fuel to evaporate. NOTE: As ambient air temperature decreases oil dilution will increase because the engine oil is colder. — Another common denominator for oil dilution is poor fuel quality. Stale gasoline cannot burn fully and ends up in the crankcase. Use only high quality fuels and consume all fuel within a 30 day time-frame. Recommended fuel is 87 octane. Use of fuel stabilizer will extend fuel life (Stabil or Seafoam are acceptable). — Do not use more than 15% ethanol mix.

#6: Locate a Dealer


Question: How do I locate my nearest John Deere dealer? (USA & Canada)


Answer: Use the Dealer Locator to find your John Deere dealer. Find John Deere dealers in the United States. Find John Deere dealers in Canada. *After selecting country above, put in you Address, City or Zip/Postal Code and press enter. Then select machine industry such as agriculture or Residential for dealership locations to show. Our Dealers can assist you with product and part information, price-related questions, and are specially trained in the area of technical support.

#7: Gasoline or gas/oil mixture

 

Question: What type of gasoline or gasoline/oil mix should I use in my equipment?


Answer: Fuel requirements for 4-Cycle and 2-Cycle engines are different. Please see the instructions below and refer to your Operator's Manual. 4-Cycle Engines: John Deere recommends the use of regular unleaded gasoline intended for automotive use with an octane rating of 87 for all 4-cycle engines. The use of higher octane fuels such as 89 or 92 octane can lead to deposits on the valves, which will cause poor running conditions and reduced performance of the engine. These engines are commonly used in lawn and garden tractors, pumps and generators. 2-Cycle Engines: For 2-cycle engines (most commonly used on string trimmers, chain saws and blowers) you must mix the unleaded fuel with a high-quality 2-cycle engine oil. The preferred oil for John Deere 2 cycle equipment is John Deere Premium 2 Cycle Oil, also known as Exact Mix. When using John Deere Exact Mix, it should be mixed with fresh, 87 octane fuel in a 50:1 ratio. This would be 2.6 ounces of Exact Mix with one gallon of fuel. When this oil is properly mixed it can be run in any 2-cycle unit, regardless of the mix ratio. Note: CS71 and CS81 chainsaws require a minimum of 90 octane fuel mixed with oil in a 50:1 ratio. Additionally, Exact Mix oil contains an antioxidant fuel stabilizer. If John Deere Premium 2 cycle oil is not available, any brand of premium 2 cycle oil can be used that is classified as grade ISO-L-EGD or JASO-FC. Note: Do NOT use 2 cycle oil intended for marine or boating applications. When using other brands of 2 cycle oil, it should be mixed with fresh, 87 octane fuel in a 32:1 ratio. This would be 4 ounces of 2 cycle oil with one gallon of fuel. Note: Under average conditions, fuel will stay fresh up to 30 days.

#8: Engine surges, runs erratic or has low power

 

Question: If my engine surges, runs erratic, and has low power, can this be fixed? Affected Equipment: GT225, GT235, GT325, GT335, GT345, GT425, LA100, LA105, LA110, LA115, LA120, LA125, LA130, LA135, LA140, LA145, LA150, LA155, LA165, LA175, LT133, LT155, LT166, LX255, LX277, LX288, X300, X304, X320, X324, X340, X360


Answer: If your tractor has any of these symptoms: surging, fluctuations in speed, running poorly, not reaching full fast idle specification or low power - you may have stale fuel or varnish (or other debris) in the carburetor. See below about the importance of fresh fuel. Follow the steps below to solve: Step 1: Check the condition of the engine air filter. Replace the air filter if it has dust and/or debris adhering to the outside of the filter element. Step 2: Open the drain screw on carburetor bowl and drain old fuel. Be sure to catch fuel in a safe container. If the carburetor does not have a drain screw, remove the bowl. Step 3: With drain screw open (or bowl removed), ground spark plug wire(s) by removing the plug wire from the plug and holding the plug wire on the black insulation so the metal end touches the metal portion of the engine - be careful not to touch the metal end of the spark wire while cranking the engine. Crank engine to purge "stale" fuel from fuel pump and lines. NOTE: On engines with a mechanical fuel pump, it will take longer to purge the fuel due to the greater capacity of the mechanical pump. Step 4: Close the carburetor drain screw (or install bowl), reinstall the spark plug wire(s), start and run engine until it is warm to see if the surging is eliminated. NOTE: Some surging at no load is normal on newer engines since the carburetors are set leaner due to the C.A.R.B. requirements for reduced emissions. Surging generally will disappear as the engine warms up and is "broken in." Step 5: If the engine still performs poorly, stumbles and will not reach fast idle speed specification, it may indicate some varnish or "fine" debris plugging the idle circuit in the carburetor. Carburetor must then be disassembled and thoroughly cleaned. Step 6: See your nearest John Deere dealer if the problem persists. Additional Information: Aviation fuel is used for factory run-in because it is extremely clean and does not leave varnish deposits when it evaporates. It is doubtful that varnish deposits in the carburetor are from factory fuel. Aviation fuel and some "summer blend" fuels have a higher Reid vapor pressure than typical automotive fuel and do not evaporate as easily, especially at lower temperatures. Therefore, in colder or winter temperatures, the engine may not start as easily. You may need to add fresh fuel to the tank. Why is fresh fuel important and how should it be stored? Freshness of the fuel is important because many of the chemicals in gasoline are very volatile and will evaporate into the air, leaving only the heavier elements behind. These heavier elements may not be as combustible and can cause a "gumming up" of the fuel system. Add John Deere Fuel Protect stabilizer (part number TY27534) every time fuel is purchased. Always use fresh, clean fuel that is purchased in a quantity that can be used within approximately 30 days. A good way to keep track of this is to write the date of purchase on the container with a permanent marker. After 30 days, add the remaining fuel to the family car when its tank is half full or better. This will dilute the fuel with the fresher fuel in the tank and not affect the performance of the car, provided the fuel is not too bad. Use an approved plastic fuel container. The fuel container should be air tight. Fuel exposed to the air and heat will deteriorate. Sealed containers reduce water condensation that will contaminate fuel. For best fuel storage results, use a self-sealing container. Self-sealing gas cans are available from your John Deere Dealer. Store fuel in a cool, dry, dark location. To prevent condensation in the fuel tank, refill the fuel tank after each use.

#9: How to Submit a Question

 

Question: How can I submit a Question to John Deere?

 

Answer: If you were unable to find your answer in our Answer Center, you can submit your question/email by using the General Feedback Form or by contacting us by phone at 1-866-993-3373. For assistance with questions on diagnosing or repairing an equipment issue (not covered in the operator's manual or our website), please refer to Technical Assistance Resources or see your local John Deere dealer.

#10: How to Obtain a Technical Manual or Wiring Diagram

 

Question: How can I obtain a Technical Manual or Wiring Diagram?


Answer: You may purchase a technical manual online through the Online Bookstore or by calling Publications at 1-800-522-7448. Publications is open Monday - Friday 7AM to 7PM Central Time. Technical manuals can be purchased in paper copy or on CD. Prices vary according to the complexity of the machine. All machine wiring diagrams are included in either the CD or paper technical manual. Please have the Product Identification Number (serial number) of your machine available when you call. Additional Information: Technical manuals provide repair specifications; theory of operation; tests and adjustments; detailed coverage of all major repairs including disassembly and assembly as well as all available wiring schematics showing the various modes of operation. These are the same manuals that a technician at a John Deere dealership would use to repair any John Deere Product.

#11: Loaders

 

Question: How much does my John Deere loader weigh? Affected Equipment: 200X, 200CX, 300, 305,300X, 300CX, 400X, 400CX, 512, 522, 542, 542 SL, 553, 563, 563 SL, 673, 673 SL, 740, 740 SL, 741, 741 SL, 746, 843

 

Answer:

Loader Weight (in pounds)
Model Loader Mounting Frame Standard* Bucket Total
200X 326 90 155 571
200CX 360 90 155 605
300 498 115 190 803
305 334 146 210 690
300X 498 115 190 803
300CX 574 115 190 879
400X 727 95 223 1045
400CX 806 95 223 1124
512 645 included in loader
weight
391 1036
522 714 259 351 1324
542 NSL 884 365 351 1600
542 SL 1000 365 351 1716
553 699 370 451 1519
563 NSL 967 473 497 1937
563 SL 1018 473 497 1988
673 NSL 1266 473 678 2417
673 SL 1298 473 678 2449
740 NSL 1524 422 482 2428
740 SL 1700 422 482 2604
741 NSL 1957 622 806 3385
741 SL 2095 622 806 3523
746 2527 861 951 4339
843 2450 960 790 4200


* Optional Buckets can weigh more/less.
For loaders not listed please see your operator manual.

#12: Technical (Service/Repair) Manuals


Question: How can I get information contained in a Technical Manual to service or repair a John Deere product?


Answer: Technical manuals are written for an experienced technician and are only available through the John Deere Bookstore as a publication. Some technical manuals are available in CD-ROM. John Deere does not distribute isolated information contained in these manuals. Safety information in the introduction and the special messages and cautions presented throughout the text of the manual should be read carefully to avoid injury and machine damage. If you are not an experienced technician and you are experiencing a problem that is not listed in the troubleshooting chart of your Operator's Manual or our Answer Center, please see your authorized John Deere dealer for service.

#13: Material Safety Data Sheets

 

Question: How can I get a Material Safety Data Sheet (MSDS) for a product?


Answer: For EMERGENCY Medical or Spill Information, call 1-800-822-8262. This line is staffed 24 hours a day, 7 days a week. Material Safety Data Sheets (MSDS) are available online for John Deere-branded chemical products such as oils, paints and adhesives sold through John Deere dealers. LINK: http://www.jdmsds.com/

#14: Become a John Deere Dealer

 

Question: What are the requirements and how can I submit a request to become a John Deere dealer?


Answer: A John Deere dealership can be an excellent investment. Please visit our Web site at the link listed below for information on Dealership Benefits, Dealership Ownership, Dealer Equity, and Application Form. Dealership Opportunities

#15: Agriculture Products

 

Question: How can I ask a question about a 5000 Series Tractor or Agriculture product (including tractors 40hp and more)? Affected Equipment: Ag Management Solutions (AMS), Combines, Cotton Harvesting, Cutters & Shredders, Hay and Forage, Material Handling, Planting & Seeding, Sprayers, Tillage, Tractors (40 hp and higher)

 

Answer: Please review Answer #1: Technical Assistance - Resources for technical information on 40 h.p. and larger Utility Tractors and Agricultural Products. If you do not find what you are looking for please contact your local John Deere dealer or our Contact Us form for Agricultural products.

#16: Adding Ballast and Weights


Question: Affected Equipment: Most Riding Lawn Equipment

 

Answer: Front wheel weights should only be required if the machine requires added stability or steering control due to using the rear-mounted grass bagger attachment. The extra weight added by the bagger and grass can cause the tractor front end to become less stable especially if operating on some hills. In hilly conditions, front weights may be required when using the tractor with certain approved tow behind attachments. Rear weights may be required when using a front snow blade or snow blower attachment. The rear weight bracket and suitcase weights provide the necessary ballast to minimize slippage of the rear wheels on slippery surfaces. Tire chains may also be required for extreme conditions. See your John Deere dealer for factory approved front or rear weights. Remember to remove any added weights if the front or rear attachment has been removed. This will improve performance when just the mower deck is being used. It will save both fuel and money. Removing weights will also reduce the risk of tire tracks or soil compaction in your yard as well.

#17: Filter & Maintenance Info & Agriculture Products

 

Question: What filter do I need for my agricultural tractor and how often do I need to change the filter?


Answer: Visit the link below and click on any of the pdf file links for information on suggested John Deere replacement filters and the service intervals to keep in mind when you need to replace your filters. Agricultural Filter Maintenance and Parts (You will need Adobe® Acrobat® to open the pdf files.) Special Notes: If you click on any of the filter part numbers in the pdf files, you will be taken to JDParts.com where you can get more detailed information. You also can place orders for any of the filters through JDParts.deere.com. If your Internet Browser is Chrome and you are having difficulties accessing the pdf files please try using Internet Explorer or Mozilla Firefox.

#18: Manufacture Warranty & FAQ's

 

Question: What are the frequently asked questions concerning John Deere manufacture warranty?


Answer: To view a listing of frequently asked questions about John Deere manufacture warranty please click here.

#19: Literature

 

Question: How can I obtain literature or brochures on John Deere products?


Answer: You may obtain John Deere product literature through your local John Deere Dealer or access our brochures in electronic format for the following equipment: Riding Mower Brochures Commercial Mowing Brochures Compact and Utility Tractors Gator Utility Vehicle Brochures Agricultural - Planting & Seeding Brochures Agricultural - Grain Harvesting Brochures Agricultural - Hay and Forage Brochures Agricultural - Tillage Brochures

#20: How to Obtain Parts or Parts Information

 

Question: How can I obtain parts information, purchase parts, or access a parts catalog?


Answer: You may purchase genuine parts for maintenance through John Deere Gifts or visit our John Deere Parts Web site for a variety of parts resources including access to online parts catalogs and other helpful references. Your local John Deere dealer is a great resource for parts and will have current information regarding part numbers and pricing. If you need assistance locating a John Deere dealer in your area please visit our Dealer Locator. You can also purchase a Parts Catalog, as well as other publications, by calling Publications at (800) 522-7448. Please have the Product Identification Number (serial number) of your machine available when you call.