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Covid-19 Update Center

 

Keeping our customers running

As the coronavirus COVID-19 situation evolves, we are committed to keeping you informed about John Deere’s actions to safeguard employees while maintaining operations in order to support our dealers and customers and their livelihoods. These objectives are immensely important to us during normal times. They are vital today.

Let’s get through this together.

John Deere Financial customers:

We understand the uncertainty surrounding the COVID-19 outbreak will result in hardships for some customers, and we may be able to help. If you or someone you know requires assistance, please call John Deere Financial at 800-321-3766 or log in at MyJohnDeere.com to take advantage of online tools.

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Government of Ontario: Essential Critical Infrastructure Workers

John Deere continues to operate in the face of COVID-19 because our business, as designated by  the Government of Ontario, is essential to ensuring community and national resilience and well-being.

Latest Updates

  • March 17, 2020
    • John Deere Financial encourages its financing/lease customers to contact them (800-321-3766 or on MyJohnDeere.com) for support needed due to COVID-19-related financial hardships.
  • March 16, 2020

    See below for more updates

employees gathering parts walks between stocked shelves

Protecting Employees

Protecting our employees’ health and well-being is a top priority. Those who can work remotely have been encouraged to do so. Those who are needed on-site to get necessary parts and equipment into customers’ hands are working with safeguards in place. (See “Maintaining a healthy workplace” safeguards.)

close up of a person's work glove and jeans

Supporting Customers

There are a lot of uncertainties right now. We’re doing all we can to build the machines customers need to keep their businesses running. Our trucks are hauling the parts dealers need to provide maximum uptime. And our field teams are providing the exceptional support their customers and dealers need. Plus, we’re better prepared than ever to fully utilize tools such as John Deere Connected Support​™ to remotely monitor and proactively fix issues or send for a trained technician.

John Deere dealers also are implementing operational changes to keep their employees safe. Please contact your local John Deere dealer​ship to learn how it is continuing to serve customers.

Additional Updates

Maintaining a healthy workplace:
Protecting our employees’ health and well-being is a top priority, as is ensuring that our customers are able to keep running. Since last week, we have:

      • Communicated regularly with employees to ensure they are aware of and comply with current COVID-19-related policies or procedures.
      • Established social-distancing guidelines for meetings, common areas, breakrooms, cafeterias, and shift changes.
      • Maximized cleaning efforts for all common areas (equal to or exceeding the Canadian Government guidelines).
      • Minimized time in locker rooms and recommended avoiding shower facilities.
      • Limited chairs for break areas and/or staggered lunch periods.
      • Established teleworking guidance for salaried employees not essential to factory operations.
      • Restricted all domestic and international air travel for business-related purposes.
      • Evaluated alternative production methods.
      • Encouraged field managers to support customer and dealer needs through virtual communications (e.g., phone, video conference), though they are allowed to drive to dealerships and customer locations on critical business matters.