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Covid-19 Update Center

 

Keeping our customers running

As the coronavirus COVID-19 situation evolves, we are committed to keeping you informed about John Deere’s actions to safeguard employees while maintaining operations in order to support our dealers and customers and their livelihoods. These objectives are immensely important to us during normal times. They are vital today.

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John Deere Financial customers

We understand the uncertainty surrounding the COVID-19 outbreak will result in hardships for some customers, and we may be able to help. If you or someone you know requires assistance, please call John Deere Financial at 800-321-3766 or log in at MyJohnDeere.com to take advantage of online tools.

Latest Updates

    • April 20, 2020
      • Deere employees begin production of protective face shields for health-care workers earlier this month. A shipment of 500 face shields were sent to hospitals in the Hamilton/Halton region.
    • April 16, 2020
      • John Deere employees in India provided food and hygiene supplies to communities and personal protective equipment to hospitals and healthcare workers. The initial relief effort focused on food insecure areas in four cities – Pune, Dewas, Sirhind, and Nagpur – where Deere has factories or offices. Read the John Deere Journal article
    • April 7, 2020
      • Deere ingenuity makes use of in-house 3D-printing technology to improve employee safety, manufacturing face shields to affix to existing bump-guard ballcaps. Company releases plans via its COVID-19 innovation page, free of charge, so other companies can do the same. Read more in the John Deere Journal​.
    • April 5, 2020
      • Deere resumed operations Sunday night at its hydraulic-cylinder factory in Moline, Illinois.
    • April 3, 2020
      • Deere suspended production at its hydraulic-cylinder factory in Moline, Illinois, after management learned of a confirmed COVID-19 case with an employee there on April 2. During the suspension, the facility will undergo a thorough disinfection that meets or exceeds local and state health-department guidance. Those employees able to work remotely during this time will continue to do so.

See below for more updates

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Innovating in the battle against COVID-19

Our global team of engineers sat down with a challenge: How can we make a difference in the fight against the deadly COVID-19 virus? We have a few ideas that have made it into production so far.

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Essential Critical Infrastructure Workers

John Deere continues to operate in the face of COVID-19 because our business, as designated by  the Governments of Ontario, Québec, Saskatchewan and Alberta is essential to ensuring community and national resilience and well-being.

Additional Updates

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April 1, 2020

Deere resumed production with a limited number of employees today at its construction and forestry factory in Dubuque, Iowa. Production start-up will be staggered over the coming weeks.

March 30, 2020

Deere suspended production of its construction and forestry equipment factory in Dubuque, Iowa, after management learned of a confirmed COVID-19 case with an employee there. During the suspension, the facility will undergo a thorough disinfection that meets or exceeds local and state health-department guidance. Employees will return to work via staggered, scheduled start-ups. Those able to work remotely during this time will continue to do so.

March 30, 2020

In response to the COVID-19 crisis, the John Deere Foundation has launched a special 2-for-1 match campaign on all employee donations to the Canadian Red Cross and select food banks in our home communities.

All employee donations to only those approved organizations are being matched at 200% by the John Deere Foundation to a total campaign limit in the equivalent of $500,000 USD until April 30, 2020 or sooner, while funds are available. Therefore, employee donations of up to $250,000 USD, plus the 2-for-1 Foundation match will equate to $750,000 USD in donations to help those organizations in our communities that now need our support more than ever!

March 26, 2020

John Deere supports local Iowa and Illinois hospital system by donating protective eyewear to help safeguard doctors and nurses who are on the frontlines. Read more in the John Deere Journal.

March 25, 2020

In Brazil, where farmers are harvesting their first crop and beginning to plant their second, Deere parts operation in Campinas is open and our dealers are servicing our customers to ensure they receive the support they need during this critical time for their business. On the other hand, John Deere's agricultural and construction equipment factories in Brazil are undergoing temporary closures. We anticipate that our facilities will return to operation as soon as possible and we are closely monitoring the situation.

March 23, 2020

John Deere leadership is closely monitoring guidelines issued by country and provincial level authorities and acting accordingly. This includes temporary and partial suspension of production due to those mandates and/or to resulting supply chain disruptions in Asia, Europe, and South America.

March 17, 2020

John Deere Financial encourages its financing/lease customers to call 800-321-3766 or contact via MyJohnDeere.com for support needed due to COVID-19-related financial hardships.

March 16, 2020

(Updated 3/31) Deere announced its U.S. attractions and factory tours will be closed until further notice.

March 11, 2020

In China during the early days of the COVID-19 outbreak, Deere dealers and customers jumped into action to help build two new hospitals in less than two weeks. Read John Deere Journal article.

Maintaining a healthy workplace:

    Protecting our employees’ health and well-being is a top priority, as is ensuring that our customers are able to keep running. Since early March, we have:
      • Communicated regularly with employees to ensure they are aware of and comply with current COVID-19-related policies or procedures.
      • Established social-distancing guidelines for meetings, common areas, breakrooms, cafeterias, and shift changes.
      • Maximized cleaning efforts for all common areas (equal to or exceeding the Canadian Government guidelines).
      • Minimized time in locker rooms and recommended avoiding shower facilities.
      • Limited chairs for break areas and/or staggered lunch periods.
      • Established teleworking guidance for salaried employees not essential to factory operations.
      • Restricted all domestic and international air travel for business-related purposes.
      • Evaluated alternative production methods.
      • Encouraged field managers to support customer and dealer needs through virtual communications (e.g., phone, video conference), though they are allowed to drive to dealerships and customer locations on critical business matters.

 

employees gathering parts walks between stocked shelves

Protecting Employees

Protecting our employees’ health and well-being is a top priority. Those who can work remotely have been encouraged to do so. Those who are needed on-site to get necessary parts and equipment into customers’ hands are working with safeguards in place. (See “Maintaining a healthy workplace” safeguards.)

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Supporting Customers

There are a lot of uncertainties right now. We’re doing all we can to build the machines customers need to keep their businesses running. Our trucks are hauling the parts dealers need to provide maximum uptime. And our field teams are providing the exceptional support their customers and dealers need. Plus, we’re better prepared than ever to fully utilize tools such as John Deere Connected Support​™ to remotely monitor and proactively fix issues or send for a trained technician.

John Deere dealers also are implementing operational changes to keep their employees safe. Please contact your local John Deere dealer​ship to learn how it is continuing to serve customers.