Account Management FAQ

Customer Self-Service is Mobile Friendly

Access and view your account information as well as schedule and view payments in a convenient, mobile-friendly format.

Technical Questions

How can I view Customer Self-Service in French?

Changing your internet browser settings will allow the Customer Self-Service screen to display in French.  You can change your browser settings by navigating to Computer/Control Panel/Internet Options/Languages, select French (Canadian) and apply.

Site Features and Account Management

What is the Account Summary?

The Account Summary is a view of your active accounts and accounts closed within the last 18 months. On this page you can also select a specific account to view the details of the account.

Can I change my address and phone number online?

Yes, you can submit a request to change customer information by going to Account Services. Here you can update information such as your address and phone number.

Can I change my email address online?

Yes, you can update your email address by selecting Update Profile in the left navigation bar, then selecting Update User Information.

Variable Rate Contracts

How can I view the variable rate changes applicable to my variable rate contract?

Please call Customer Care at 1-800-321-3766 for assistance.

General Lease

Can I have lease payments automatically deducted from my bank account?

Yes. By filling out our authorization form and faxing it to John Deere Financial, you can have your lease payments automatically withdrawn from the bank account you specify.

I recently made a payment on my lease. How do I find out the principal and interest breakdown of that payment?

A lease payment is a flat amount paid to the lessor for the use of the equipment. There is no principal portion and no interest portion; it is simply a rental payment. Consult your tax advisor if additional information is needed.

Is there an advantage to making a payment in advance?

No, the payment amount is due by the specified date, but there is no advantage to paying in advance.

Can someone else assume my lease obligation?

Assumptions may be possible. Contact your selling John Deere dealer for details.

What is the interest rate on my lease?

A lease payment is a flat amount paid to the lessor for the use of the equipment. There is no principal portion and no interest portion; it is simply a rental payment. Consult your tax advisor if additional information is needed.

I am being audited. The audit company wants John Deere Financial to complete a form. Where should I send the form?

Fax to: 1-888-446-1890

Mail to:
John Deere Financial
Attn: Customer Care
3430 Superior Court
Oakville, Ontario L6L 0C4

Lease Insurance

Do I have Physical Damage Insurance coverage automatically on my equipment?

Insurance is not automatically included with your leased equipment. You are required to insure your leased equipment with physical damage insurance and liability insurance.

Why do I need to obtain my own physical damage insurance?

The lessee is responsible for damages incurred to the equipment during the term of the lease. Physical damage insurance is required to assure funds are available to complete any significant repairs that may occur.

Why do I need to obtain liability insurance?

As the lessee you are required to carry a minimum of $1 million of liability insurance to protect you and John Deere against liability claims incurred while the equipment is in your possession.

The equipment I am leasing has been damaged. What do I do?

  • Report the incident to your insurance company immediately. They will guide you through the claim process. Inform John Deere Financial that there is an insurance claim being filed. Contact us at 1-800-321-3766.
  • Any payments that become due are your responsibility.

How can I use my insurance cheque to pay for equipment damage repairs if John Deere Financial and I are listed as payees?

Send a letter to John Deere Financial requesting that the cheque be endorsed and returned to you. Be sure to include the cheque (do NOT endorse the cheque) and a copy of the work order with your letter. The cheque will be endorsed and returned to you via regular mail.

John Deere Financial Customer Service
Attn: Customer Care
3430 Superior Court
Oakville, Ontario  L6L 0C4

How do I handle a "total loss" insurance cheque for my leased equipment? John Deere Financial is listed as payee with me.

  • Call John Deere Financial at 1-800-321-3766 to obtain a buyout figure and an invoice.
  • Endorse the cheque.
  • Return the bottom portion of the invoice and the endorsed cheque to the address shown on the invoice.

What if I change the company who provides my physical damage or liability insurance?

Provide a copy of any supporting documents and a request to correct your account to John Deere Financial at the fax number or address below.

Fax to: 1-888-446-1890

Mail to:
John Deere Financial
Attn: Customer Care
3430 Superior Court
Oakville, Ontario  L6L 0C4

Lease Tax

I'm sales tax exempt. Why am I being billed for sales taxes on my invoices?

Please call Customer Care at 1-800-321-3766 for assistance.

The sales tax rate for my area has changed but my invoice still shows my old tax amount. How do I get my account corrected?

John Deere receives notification of any commodity tax changes in your area and adjusts accounts according to provincial/federal tax laws.  Your next invoice should reflect any applicable changes. If you have any questions please contact us. 

Fax to: 1-888-446-1890

Mail to:
John Deere Financial
Attn: Customer Care
3430 Superior Court
Oakville, Ontario  L6L 0C4

The sales tax amount on my invoice is wrong. How do I get this corrected?

Please call Customer Care at 1-800-321-3766 for assistance.

Lease Maturity

I am approaching the end of my lease. Who do I contact?

For Agriculture and Turf lease maturities, please contact your John Deere dealer.

For Construction and Forestry lease maturities, please contact Asset Management at 1-877-643-6768.

What are my options when my lease matures?

For Agricultural and Turf customers, please contact your John Deere dealer for end of lease options.

For Construction and Forestry customers, end of lease options are:

  • Purchase the equipment outright for the stated purchase option
  • Finance the equipment on a finance lease to $1*
  • Return the equipment to the dealership

It is our policy to mail a written notification of matured lease options to customers a few months prior to the maturity date of the lease.

If your lease agreement has no purchase option, please contact your John Deere dealer prior to the maturity date to discuss end of lease term arrangements with you.

*For qualifying customers only / subject to credit approval.

What is a payoff quote?

A payoff is the amount you need to pay if you wish to terminate your lease prior to your maturity date.

What are excess use hours?

Each lease is written with a number of hours the equipment is allowed to be used during the term of the lease. This hour usage limitation is stated on the Lease Agreement that came with your packet of lease documentation. If equipment is used for more than this hour limit, there will be excess use hours on the lease.

There is a per-hour fee to be charged for Excess Use hours. The per-hour fee is also stated in the Lease Agreement. This fee will only be charged if the unit is returned to the dealership. Purchasing the equipment, financing the equipment or renewing the lease do not trigger this fee.

Who do I contact for the payoff on my lease?

Payoffs are handled by the Asset Management team. Please contact them at 1-877-643-6768. Please have your account number, business name and address and be ready to answer questions to validate your identity. The security of your customer information is very important to John Deere Financial.

What is my purchase option?

If your lease contract is written with a stated purchase option, it is stated on the Lease Agreement which came with your packet of lease documentation. If your Lease Agreement has no Purchase Option, you will have to call Asset Management for this value.

Please note that neither of these options are the final payoff if you choose to purchase the leased equipment at the end of the lease. The final payoff may include outstanding payments or any past due amounts owed from previous late payments with applicable taxes.

Please contact the John Deere Financial Asset Management team at 1-877-643-6768 to request a payoff. Have your account number, business name and address and be ready to answer questions to validate your identity. The security of your customer information is very important to us.

Why does my purchase option stay the same if I do not use the equipment for all of the hours I requested?

Your lease was written with an assumption of the value it would have at the end of the lease given the hours of use, proper maintenance and expected condition the unit would be in if returned. Any over-use must be taken into account at the end of the lease.

Over-use is accounted for with the Excess Use hour charge. There is no adjustment for under-use. It is your right, however, to purchase the equipment to take advantage of any perceived equity due to the lower hour usage.

What if I am done with my equipment before lease maturity?

The lease was written for a certain term and certain hours of use and maintenance expectations. At times, hour limitations are reached or a job is completed before lease maturity.

To return equipment before lease maturity, check the equipment for damages that are your responsibility to repair and complete these repairs, clean the equipment, then keep it safe until it is returned to the nearest John Deere dealer. Inform the dealer you are returning leased equipment and ask for a storage receipt dated and noted with the hours on the equipment as proof of the return.

Call John Deere Financial Asset Management at 1-877-643-6768 to notify them of the return. Please note that all lease payments must be made before your lease obligation is complete, even if equipment is returned before lease maturity.

If I return my leased equipment, when is it inspected and when will I know if there are damages I am responsible for?

On average, leased equipment is inspected by a qualified dealer service technician or third party professional within 30-days of being returned. The inspection information is submitted to John Deere Financial Asset Management, who reviews it for damages or excess use. If there are any billable charges, normally you will receive an invoice within 45-days of equipment return.

What if I have the need to use the equipment after lease maturity?

As your lease approaches maturity, you will receive a letter from John Deere Financial Asset Management notifying you of the upcoming lease maturity and presenting options.

If you have questions about your lease maturity options or would like to speak to someone at John Deere Financial about your options, please call our Asset Management Team at 1-877-643-6768.

Can I walk away from my lease?

The expression 'walk away' implies that the intent is to return the equipment before lease maturity, stop making lease payments, and consider your obligation complete. This is not allowed per the lease contract and is considered an act of default.

If you have a situation where you must return the equipment, begin by contacting your John Deere dealership. They can help by reviewing your situation and contacting the proper area at John Deere Financial to provide assistance. If you want to contact John Deere Financial directly, call Asset Management at 1-877-643-6768 and explain your situation.

Is there a pre-payment penalty if I pay the lease off early?

Lease termination before lease maturity is handled on a case-by-case basis. In most cases, a termination value rate (TVR) is used to calculate the payoff amount. The remaining payments and purchase option (stated or assumed) in the lease are discounted to the present value as of the payoff request date. John Deere Financial has one of the most favorable early payoff processes of any major leasing company.

Am I responsible for maintenance and repairs on my leased equipment?

Yes, as the Lessee, you are responsible. The owner of the leased equipment is the Lessor (John Deere Financial) during the lease term, but since the Lessee (you) has possession of the equipment during the term of the lease; the lease contract passes all obligations of equipment maintenance and repair to you.

What if I want to convert my lease to a retail note at lease maturity?

To discuss conversion of leases to a retail note at maturity, please contact Asset Management at 1-877-643-6768.

When I payoff the purchase option on my lease, will I receive a confirmation form?

A confirmation of payoff form is not normally sent when a lease is paid off. If one is required, please contact Customer Care at 1-800-321-3766.

The asset descriptions listed in my lease invoice are not clear. How do I get a better description of my leased equipment?

Please call Customer Care at 1-800-321-3766 or Asset Management at 1-877-643-6768 for assistance.