Financing FAQ

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Answers to Frequently Asked Questions

Find answers to frequently asked questions about John Deere Financial hours of operation, contacts and general customer account information for instalment loans, leasing and revolving account financing.

Topics
  • General
  • Instalment
  • Lease

General

What are your hours of operation?

Our Customer Service representatives are available by phone from 8:30 a.m. to 6:00 p.m. EST, Monday through Friday.

How do I contact John Deere Financial customer service?

You may contact Customer Service by phone, email, fax or mail.

Whom should I contact for a service problem with my equipment?

We recommend that you contact the dealer who sold you the equipment.

How do I get a credit reference?

A Credit Reference Request with your name and signature should be faxed to John Deere Financial at 1-888-446-1890 or 1-905-319-1809, or sent via mail to:

John Deere Financial
Customer Care - Credit Reference
3430 Superior Court
Oakville, Ontario  L6L 0C4

The Credit Reference Request should include where you would like the completed Credit Reference sent.

How do I get a photocopy of my contract?

Our Customer Service representatives are available by phone from 8:30 a.m. to 6:00 p.m. EST, Monday through Friday. You may contact Customer Service by phone, email, fax or mail. 

Instalment

What are my payment options?

Fax to: 1-888-446-1890

Mail to:
John Deere Financial
Attn: Customer Care
3430 Superior Court
Oakville, Ontario L6L 0C4

What mailing address should I use for my payment?

Fax to: 1-888-446-1890

Mail to:
John Deere Financial
Attn: Customer Care
3430 Superior Court
Oakville, Ontario L6L 0C4

Can I pay with a credit card or debit card?

We currently do not accept payments by credit card or debit card.

How soon is my mailed payment applied to my account?

Your payment is applied to your account based on the date John Deere Financial receives the cheque. You need to allow sufficient mail time, which may be 7-10 days.

If your payment due date does not allow sufficient mail time, you may send your payment by internet/telephone banking at most major financial institutions, or call Customer Service at 1-800-321-3766.

Can I post date my cheque?

Post-dated cheques* should be mailed to:

John Deere Financial Inc.
3430 Superior Court
Oakville, Ontario  L6L 0C4

Please be sure to include your account number on your cheque.

*We can only accept postdated cheques out 12 months.

Whom do I contact if my note is paid-off but there is still a security registration against me on my equipment?

Fax to: 1-888-446-1890

Mail to:
John Deere Financial
ATTN: Customer Care
3430 Superior Court
Oakville, Ontario L6L 0C4

My insurance claim cheque is made out to John Deere Financial and myself. I need to repair my equipment, what I need to do?

Please send the unsigned cheque, along with a copy of the work order and instructions to the following address. We will endorse and return the claim cheque via regular mail.

John Deere Financial Inc.
Customer Care
3430 Superior Court
Oakville, Ontario  L6L 0C4

My equipment was a total loss, what do I do with my insurance cheque?

When there is a total loss, please endorse the insurance cheque and send it to the following address. We will apply the cheque amount to your account, and refund the difference, if any, to you. Please be sure to include your account number.

John Deere Financial Inc.
Customer Care
3430 Superior Court
Oakville, Ontario  L6L 0C4

Lease

What are my options when my lease matures?

  • return the equipment to the dealership
  • lease the equipment again (subject to credit approval)
  • purchase the equipment outright
  • finance the equipment on an instalment loan (subject to credit approval)

It is our policy to mail a written notification of matured lease options to customers two months prior to the maturity date of the lease.

  • If your lease agreement has a Purchase Option, the correspondence includes information on the payout amount.
  • If your lease agreement has No Purchase Option, your dealer will contact you prior to the maturity date to discuss end of term arrangements.

I'm tax exempt. Why am I being billed for taxes on my invoices?

Provide a copy of your tax exemption certificate and a request to correct your account to John Deere Financial at the fax number or address below. Your next invoice should reflect any applicable changes.

The tax amount on my invoice is wrong. How do I get this corrected?

Fax to: 1-888-446-1890

Mail to:
John Deere Financial
Attn: Customer Care
3430 Superior Court
Oakville, Ontario L6L 0C4

The equipment I am leasing has been damaged. What do I do?

  • Report the incident to your insurance company immediately. They will guide you through the claim process.
  • Inform John Deere Financial that there is an insurance claim being filed.
  • Any payments that become due remain the responsibility of the lessee.

I have a cheque from my insurance company in payment of damages sustained to my equipment. John Deere Financial is listed as payee with me. What can I do?

Send a letter to John Deere Financial requesting that the cheque be endorsed and returned to you. Be sure to include the cheque (do NOT endorse the cheque) and a copy of the work order with your letter. The cheque will be endorsed and returned to you via regular mail.

John Deere Financial
Customer Care
3430 Superior Court
Oakville, Ontario  L6L 0C4

I have a cheque from my insurance company in payment of a total loss to my leased equipment. John Deere Financial is listed as payee. What should I do??

  • Call John Deere Financial at 1-800-321-3766 to obtain a buyout figure.
  • Endorse the cheque.
  • Mail the endorsed cheque to:

    John Deere Financial
    Customer Care
    3430 Superior Court
    Oakville, Ontario  L6L 0C4
  • Please be sure to include your account number.
  • We will apply the funds to your account and refund the difference, if any, to you.
  • Any remaining balance remains your responsibility

I recently made a payment on my lease. How do I find out the principal and interest breakdown of that payment?

A lease payment is a flat amount paid to the lessor for the use of the equipment. There is no principal portion and no interest portion; it is simply a rental payment. Consult your tax advisor if additional information is needed.

Is there an advantage to making a payment in advance?

No, the payment amount is due by the specified date but there is no advantage to paying in advance.

Can someone else assume my lease obligation?

Assumptions may be possible. Contact Customer Service at 1-800-321-3766 for details.

I am being audited. The audit company wants John Deere Financial to complete a form. Where should I send the form?

Fax to: 1-888-446-1890

Mail to:
John Deere Financial
Attn: Customer Care
3430 Superior Court
Oakville, Ontario L6L 0C4