Find answers to frequently asked questions about John Deere Financial hours of operation, contacts and general customer account information for instalment loans, leasing and revolving account financing.
Our Customer Service representatives are available by phone from 8:30 a.m. to 6:00 p.m. EST, Monday through Friday.
We recommend that you contact the dealer who sold you the equipment.
A Credit Reference Request with your name and signature should be faxed to John Deere Financial at 1-888-446-1890 or 1-905-319-1809, or sent via mail to:
John Deere Financial
Customer Care - Credit Reference
P.O. Box 1000
295 Hunter Road
Grimsby, ON L3M 4H5
The Credit Reference Request should include where you would like the completed Credit Reference sent.
Fax to: 1-888-446-1890
Mail to:
John Deere Financial
P.O. Box 1000
295 Hunter Road
Grimsby, ON L3M 4H5
Fax to: 1-888-446-1890
Mail to:
John Deere Financial
P.O. Box 1000
295 Hunter Road
Grimsby, ON L3M 4H5
We currently do not accept payments by credit card or debit card.
Your payment is applied to your account based on the date John Deere Financial receives the cheque. You need to allow sufficient mail time, which may be 7-10 days.
If your payment due date does not allow sufficient mail time, you may send your payment by internet/telephone banking at most major financial institutions, or call Customer Service at 1-800-321-3766.
Post-dated cheques* should be mailed to:
John Deere Financial Inc.
P.O. Box 1000
295 Hunter Road
Grimsby, ON L3M 4H5
Please be sure to include your account number on your cheque.
*We can only accept postdated cheques out 12 months.
Fax to: 1-888-446-1890
Mail to:
John Deere Financial
P.O. Box 1000
295 Hunter Road
Grimsby, ON L3M 4H5
Please send the unsigned cheque, along with a copy of the work order and instructions to the following address. We will endorse and return the claim cheque via regular mail.
John Deere Financial Inc.
Customer Care
P.O. Box 1000
295 Hunter Road
Grimsby, ON L3M 4H5
When there is a total loss, please endorse the insurance cheque and send it to the following address. We will apply the cheque amount to your account, and refund the difference, if any, to you. Please be sure to include your account number.
John Deere Financial Inc.
Customer Care
P.O. Box 1000
295 Hunter Road
Grimsby, ON L3M 4H5
It is our policy to mail a written notification of matured lease options to customers two months prior to the maturity date of the lease.
Provide a copy of your tax exemption certificate and a request to correct your account to John Deere Financial at the fax number or address below. Your next invoice should reflect any applicable changes.
Fax to: 1-888-446-1890
Mail to:
John Deere Financial
Attn: Customer Care
P.O. Box 1000
295 Hunter Road
Grimsby, ON L3M 4H5
Send a letter to John Deere Financial requesting that the cheque be endorsed and returned to you. Be sure to include the cheque (do NOT endorse the cheque) and a copy of the work order with your letter. The cheque will be endorsed and returned to you via regular mail.
John Deere Financial
Customer Care
P.O. Box 1000
295 Hunter Road
Grimsby, ON L3M 4H5
A lease payment is a flat amount paid to the lessor for the use of the equipment. There is no principal portion and no interest portion; it is simply a rental payment. Consult your tax advisor if additional information is needed.
No, the payment amount is due by the specified date but there is no advantage to paying in advance.
Assumptions may be possible. Contact Customer Service at 1-800-321-3766 for details.
Fax to: 1-888-446-1890
Mail to:
John Deere Financial
P.O. Box 1000
295 Hunter Road
Grimsby, ON L3M 4H5