- Home & Workshop Products
We've beefed up our heavy equipment lineup in a big way, with reliable product support from the design phase all the way through to the rebuild stage. Which makes us a powerful option in the production-class category.
John Deere Customer Advocate Groups (CAGs) are based on a simple idea: Nobody knows what's needed in production-class machines better than the operators and fleet managers working in the field. Typically, machine development takes 3 to 5 years starting with a brainstorm meeting where CAG members share ideas. Eventually, we unveil our first pass at hard iron, which CAG members can operate and critique. And if the CAG isn't happy with the results, we start over. That's how much we value your input.
John Deere dealers know what it takes to support production-class machines. Each is armed with advanced machine monitoring, remote diagnostic capability, and world-class parts availability.
To support your production-class equipment, John Deere has invested millions in regional depot parts inventory. Our goal is to provide same-day shipping* in cases where dealer inventory can't cover the need.
Factory technical support specialists, who focus on production-class equipment, are ready to help dealers support your heavy equipment in the field — anytime day or night. They provide a direct link to engineering and product support personnel, and can help resolve issues quickly.
At John Deere, every technical assistance request involving heavy equipment gets immediate priority. You get top priority because we understand that high-production work is like an assembly line — when one machine stops, your whole operation stops.
Every John Deere production-class machine comes with 5 years of JDLink™ machine monitoring in base, including remote diagnostic and programming capability. This advanced John Deere WorkSight™ technology enables faster, more cost-effective problem resolution.
Dealers selling production-class equipment are required to meet thorough parts stocking criteria. Their investment in local parts inventory is designed to support the high uptime you expect on your heavy equipment.
What good are parts if you don't have the tools to install them? All participating dealers are equipped with production-class service equipment. Their shop service bays and cranes are designed to handle big iron work, and their service trucks are equipped to perform jobsite service.
While our dealer techs are familiar with the machines in the field, they're required to successfully complete dedicated heavy equipment training before they work on these machines. They're also required to get re-certified every year, ensuring you top-notch service when you need it.
Ultimate Uptime includes the advanced, uptime-enhancing capabilities of John Deere WorkSight™ for 24/7 machine monitoring, remote diagnostics, and more. Your dealer can suggest additional services like extended warranties for a custom solution based on your business needs.
One of the ways Deere Does Big is by providing the parts you need when you need them to keep your heavy equipment producing day in and day out. To prove it, we’ve introduced the Big Parts Promise.
When the hours start to run out on your powertrain, choose the John Deere Powertrain ReLife Plus program to give it new life. The powertrain components even come with a warranty to give you peace of mind.
When you need heavy equipment, you need the strength of John Deere Financial, with programs and expertise dedicated to your production-class needs. And a finance team that gets in the trenches to learn about your entire operation — not just your credit score.