We know uptime is critically important to you. It's also important to us and our dealers.
From Do-It-Yourself repairs to connected dealer support, we're committed to keeping your machines up and running when you need them most.
We also know you want to service and repair your own equipment in your own shop, and on your own time. That's why Deere makes it easy for you to work on your machine’s parts and systems.
Expanding Self-Repair Solutions, Furthering Customer Independence
As we continue our commitment to empower customers to do more, we are excited to announce the latest addition to our suite of digital solutions. In 2025, new capabilities will be integrated into the John Deere Operations Center™ and will offer more comprehensive solutions to customers and independent repair technicians for diagnosing and repairing equipment, including the ability to reprogram Deere manufactured electronic controllers.
Delivering Enhanced Customer Self-Repair Solutions
We are excited to announce that John Deere customers in the U.S. and Canada can now complete secure software updates directly to controllers on compatible 4G-connected equipment. Using their existing John Deere Operations Center™ account and the Equipment Mobile App, this enhanced solution will enable John Deere customers to complete software updates that can include enhancements and general improvements to generate a better equipment experience.
John Deere remains committed to developing additional solutions that support and enhance customer's ability to safely and securely repair their own equipment, including reprogramming capabilities for compatible equipment and solutions for non-connected machines.
Expanding Access to Self-Repair Resources
The diagnostic service tool, Customer Service ADVISOR, is now available from John Deere directly to customers and independent repair shops through Shop.Deere.com/ca. The tool will continue to be available through John Deere dealerships.
The Most Responsive Dealer Network in the Industry
Nobody cares more about keeping your equipment up and running than you and John Deere dealers. With a complete inventory of genuine John Deere parts, highly trained service technicians, and a thorough understanding of your business, John Deere dealers are committed to meeting and exceeding your equipment and support needs.
Plus, they’re the most connected dealer network in the industry. Trained, knowledgeable technicians stand ready to support you when it matters most. Additionally, remote tools such as Expert Alerts and Service ADVISOR Remote allow technicians and farmers to identify and address issues before they impact your operations.
Our success comes only when we help you leap forward. For additional questions on ownership and repair resources, contact your local John Deere dealer.
Run It Your Way
Take control of your equipment with tools and support that let you choose how you want to diagnose, repair, maintain, service and protect your equipment.
See Our ToolkitMedia
A CONVERSATION ON RIGHT TO REPAIR WITH JULIAN SANCHEZ, DIRECTOR OF EMERGING TECHNOLOGY
Julian Sanchez, director of Emerging Technology
