NEWS RELEASE June 12, 2024
John Deere Expands Self-Repair Solutions in Canada
- Customer Service ADVISOR™ is now available for customers and independent repair shops in Canada to purchase directly from John Deere through shop.Deere.com/ca
- Customer Service ADVISOR™ is also available via John Deere dealers.
- New enhancements include the ability to remotely download secure software updates to embedded controllers.
- To learn more about John Deere's commitment to customer uptime and repairability, visit www.johndeere.com/repair.
GRIMSBY, Ontario (June 12, 2024) – John Deere (NYSE: DE) announced today expanded availability of its enhanced self-repair solution through the Equipment Mobile app enabling customers in Canada to remotely download secure software updates directly to embedded controllers on compatible 4G-connected John Deere equipment. In addition, the company announced expanded availability for Canadian customers and independent repair providers to purchase Customer Service ADVISOR directly from John Deere, in addition to availability through John Deere dealers.
"We are focused on developing and delivering new and enhanced solutions that enable our customers to repair their equipment and minimize downtime," said Denver Caldwell, Vice President for Aftermarket & Customer Support. "This update for our customers in Canada is just the latest example of John Deere's commitment, and we will continue to work on enhancing and expanding these solutions even further in the future."
More on Secure Software Updates
Using their John Deere Operations Center™ account, John Deere customers operating compatible 4G-connected machines can use the enhanced solution to complete secure software updates directly to an embedded controller through a user-friendly interface using the Equipment Mobile app.
This feature gives John Deere customers in Canada the ability to keep compatible controllers on their compatible 4G-connected equipment up to date with the latest software releases. These updates can include enhancements and general improvements to generate a better equipment experience.
More on Customer Service ADVISOR
Customer Service ADVISOR enables John Deere customers to diagnose, troubleshoot, and perform most equipment repairs. With the ability to purchase directly from John Deere, equipment owners and independent repair shops will have expanded access to Customer Public Service ADVISOR, in addition to existing access to replacement parts to complete needed repairs.
John Deere owners also have the option to visit a dealership, work with an independent repair shop, or self-repair their machines according to their preferences. John Deere strives to ensure every customer is provided the best ownership experience, especially when it comes to maintaining and repairing their equipment, so they can minimize downtime and maximize productivity.
"With John Deere's recent expansion of the e-commerce platform into Canada, we're excited to include the ability for customers to purchase Customer Service Advisor directly via shop.deere.com/ca," said Greg Tooke, President of John Deere Canada ULC.
About Equipment Mobile
Available on both iOS and Android at no cost, the Equipment Mobile app helps John Deere customers to manage, maintain, and keep their equipment running. With this app, users can prepare equipment for work, access key information from the Operator’s Manual, and find the parts they need. The app also connects with John Deere Operations Center™, providing an easy, reliable connection between John Deere customers and their equipment.
About Deere & Company
Deere & Company (www.deere.ca/en/) is a global leader in the delivery of agricultural, turf, construction, and forestry equipment. We help our customers push the boundaries of what's possible in ways that are more productive and sustainable to help life leap forward. Our technology-enabled products including John Deere Autonomous 8R Tractor, See & Spray™, and E-Power Backhoe are just some of the ways we help meet the world's increasing need for food, shelter, and infrastructure. Deere & Company also provides financial services through John Deere Financial.
For more information on Deere & Company, visit us at www.deere.ca/en/news/.
Contact:
Miles Chiotti
Manager, Public & Industry Relations
AgPR@johndeere.com