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SUPPORTING OUR CUSTOMERS' RIGHT TO SAFELY REPAIR THEIR EQUIPMENT

For over 180 years, John Deere has empowered customers to maintain and repair their own machines. We fully support a customer safely maintaining, diagnosing, and repairing their own equipment. That’s why we provide tools, parts, training videos, manuals, and remote access for customers to work on their machines.

John Deere equipment is manufactured to the highest engineering standards to maximize performance while protecting the health and safety of our customers and the environment. We do not support customers modifying embedded software due to risks related to the safe operation of equipment, emissions compliance, engine performance, data security, warranty validation, and resale value.

We are committed to providing and constantly evolving innovative solutions that meet our customers’ needs. Some of the existing tools we offer customers to maintain and repair larger agricultural equipment include:

  • Easy access to parts, operator, and technical/repair manuals – see https://www.deere.ca/en/our-company/repair/
  • Customer Service ADVISOR, a diagnostic and information tool that customers and independent repair shops can purchase from dealers or online directly from John Deere starting in May 2022. With this tool, customers, including third party repair shops, can view schematics, diagnostic code definitions, and find other information to make repairs to their own machines.

For customers who want enhanced support for their equipment,

  • JDLink™, which connects the machine’s information to the web and can alert customers to issues as they develop and provide other useful information like location and status.
  • John Deere Connected Support™, which allows dealers to remotely analyze, clear, and refresh Diagnostic Trouble Codes in near real time to isolate potential issues with a customer’s machine. This speeds up the diagnostic and repair process to maximize uptime.